![]() When I tried to unfreeze the credit, it stated "This option is temporarily unavailable. So I tried creating a new account, and it let me in. Per the initial responses, I tried calling the toll free number, but after asking questions about my address (at which I have lived for more than a decade) it claimed it was unable to verify me. You need to register and create an account as a new user this will let you setup a username and password and you will be able to unfreeze your credit. Placing, temporarily lifting, and permanently removing a security freeze is free. I am sure I am using the same email I used when I originally created the freeze in 2017.Īnyone have any ideas on how I can get back into my account so I can temporarily lift my security freeze? To place a security freeze request for your Equifax credit report, please. I've tried that option, but nobody ever calls. There is an option for Equifax to call me back. I've done this twice - waited 1 hour 42 minutes once, and over 3 hours another time, but nobody ever comes on - the message on how important my call is just plays incessantly. They transfer me, and I get a message that my call is important, please wait. If you received a personal identification number in the past, you can ignore it update your security freeze by calling Equifax at (888) 298-0045, managing it online, or sending Equifax this form along with proof of identification to temporarily lift or permanently remove the security credit freeze. I called the toll free number, and go through the first layer of tech support, who decides I need to talk to another layer. I've clicked the box to resend the email about six times, and no email ever arrives. and done a search on the email for anything from Equifax, but nothing arrives. I enter my email, confirm I'm not a robot and click submit, and they tell me to check my email. ![]() When I go through the password reset process, it again requests my email, to which it says they will send a temporary password. I then got a screen warning me my account would be locked after 2 more invalid attempts, and an option to reset the password, which I clicked. I entered the password, but they say the password is invalid. Equifax requires my username which is my email and a password before I can get to the part where I enter the pin. I attempted to logon to Equifax to enter my pin and temporarily unfreeze the account. I need to temporarily unfreeze my Equifax security freeze.
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